This exciting opportunity is for you to join our team at St Vincent’s Private Hospital Melbourne (SVPHM) as a Customer Services Assistant Team Leader
Job Summary
This exciting opportunity is for you to join our team at St Vincent’s Private Hospital Melbourne (SVPHM) as a Customer Services Assistant Team Leader.
In this role, you will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers.
You will join a high performing team and a workplace with relationships built on mutual trust and respect.
Matching Summary
This exciting opportunity is for you to join our team at St Vincent’s Private Hospital Melbourne (SVPHM) as a Customer Services Assistant Team Leader.
Skills & Requirements
Must-have
Customer service experience
Leadership capability
Organisational skills
Respond to enquiries
Coordinate workflow
Staff rostering
Patient-centred care
Nice-to-have
Serve something greater
Values-based organisation
Collaborative team environment
Professional development opportunities
Key Requirements
Previous hospital clerical or healthcare administration experience
Demonstrated customer service experience
Team leadership or supervisory experience
Experience with staff rostering and workflow coordination
Understanding of health fund processes and billing enquiries