Not specified (assumed in-office based on the nature of the position).
7+ years medical device experience
Bachelor's degree in business
Fda and iso certification knowledge
Integer is seeking a Customer Operations Manager to lead customer advocacy and ensure exceptional service delivery within their operations. The role requires a strong focus on customer relationships, collaboration with various teams, and the ability to drive operational excellence in a medical device environment
Job Summary
The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
This role acts as the site-based customer champion and develops the unconstrained unit forecast for the S&OP process.
The manager will work directly with factory direct customers to support quoting, order entry, and general service needs while partnering with Sales and Customer Success Enterprise.
Matching Summary
Match Score: 85
Integer is seeking a Customer Operations Manager to lead customer advocacy and ensure exceptional service delivery within their operations. The role requires a strong focus on customer relationships, collaboration with various teams, and the ability to drive operational excellence in a medical device environment.
Skills & Requirements
Must-have
7+ years medical device experience
Bachelor's degree in business
FDA and ISO certification knowledge
S&OP forecasting process expertise
Factory direct customer support
Nice-to-have
Strong collaboration skills
Process improvement mindset
Exceptional communication abilities
Strategic relationship building
Leadership and team guidance
Key Requirements
Minimum 7 years experience in medical device field
Bachelor's degree in business or related field
Knowledge of FDA regulations and Quality Management Systems