Not specified (potentially hybrid or onsite based on duties).
Plan and deploy daily manpower resources
Coordinate contractual and ad hoc job schedules
Handle customer complaints via phone and email
PESTBUSTERS PTE LTD is seeking a Customer Service Assistant to manage manpower resources, ensure customer satisfaction, and maintain compliance with ISO standards. The ideal candidate will have experience in the pest control or service industry, strong interpersonal skills, and the ability to work independently
Job Summary
The role involves planning and deploying daily manpower resources while coordinating both contractual and ad hoc job schedules.
Employees serve as the Single Point of Contact for clients, handling complaints and ensuring satisfaction through follow-up visits.
The position requires acting as a Quality Management Representative to maintain compliance with ISO 9001 QMS standards.
Matching Summary
Match Score: 75
PESTBUSTERS PTE LTD is seeking a Customer Service Assistant to manage manpower resources, ensure customer satisfaction, and maintain compliance with ISO standards. The ideal candidate will have experience in the pest control or service industry, strong interpersonal skills, and the ability to work independently.
Skills & Requirements
Must-have
Plan and deploy daily manpower resources
Coordinate contractual and ad hoc job schedules
Handle customer complaints via phone and email
Ensure adherence to internal SOPs and ISO standards
Execute billing-related activities
Nice-to-have
Strong interpersonal and presentation skills
Sociable and proactive in client engagement
Results-oriented and self-driven attitude
Ability to work independently
Familiarity with ERP systems
Key Requirements
Minimum 2 years relevant experience in pest control or related service industry
Possession of valid NEA Vector Control Operator (VCO) license is a bonus
Preferably holds a diploma or tertiary qualification