Senior Problem Manager (hybrid)

Broadridge Financial Solutions Inc

Review incident and problem reports
Document corrective and preventive actions
Coordinate with cross-functional teams globally
This role focuses on analysis, documentation, coordination, and communication rather than technical troubleshooting

Job Summary

  • This role focuses on analysis, documentation, coordination, and communication rather than technical troubleshooting.
  • The position involves partnering with cross-functional technology and business teams to improve root cause analysis deliverables.
  • Broadridge fosters a culture where the highest goal is empowering others to accomplish more while developing careers.

Matching Summary

This role focuses on analysis, documentation, coordination, and communication rather than technical troubleshooting.

Skills & Requirements

Must-have

  • Review incident and problem reports
  • Document corrective and preventive actions
  • Coordinate with cross-functional teams globally
  • Maintain structured documentation of RCAs

Nice-to-have

  • Strong analytical skills with attention to detail
  • Calm under pressure during time-sensitive reviews
  • Customer-focused mindset with ownership
  • Collaborative and proactive team player

Key Requirements

  • Background in IT Support or Operations
  • Experience documenting incidents and analyzing information
  • Knowledge of ITIL Problem Management workflows (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter