Représentant·e Bilingue Du Soutien À La Clientèle – Télétravail / Bilingual Customer Support Representative - Remote

IQVIA

Base: $44,800.00 - $74,600.00 annualized; bonus/eq...
Fluent in french and english
1 year relevant experience
Call center environment
The role serves as a central liaison for Patient Support Programs, delivering clinical support and treatment troubleshooting to patients and healthcare professionals

Job Summary

  • The role serves as a central liaison for Patient Support Programs, delivering clinical support and treatment troubleshooting to patients and healthcare professionals.
  • Employees must navigate complex drug insurance plans and manage financial assistance programs to ensure continuous access to therapy for patients.
  • The position requires strict adherence to privacy policies and the ability to report adverse drug reactions within a 24-hour window.

Matching Summary

The role serves as a central liaison for Patient Support Programs, delivering clinical support and treatment troubleshooting to patients and healthcare professionals.

Salary

Base: $44,800.00 - $74,600.00 annualized; Bonus/Equity: Incentive plans and bonuses may be offered; Benefits: Health, wellness, and other benefits included

Skills & Requirements

Must-have

  • Fluent in French and English
  • 1 year relevant experience
  • Call center environment
  • Drug insurance navigation
  • Adverse event reporting

Nice-to-have

  • University degree preferred
  • Pharmacy or nursing background
  • Team collaboration skills
  • Continuous improvement mindset
  • High volume inquiry handling

Key Requirements

  • Minimum 1 year relevant experience
  • Fluency in French and English
  • Knowledge of health insurance coverage
  • Experience in pharmacy or patient services

Work Rights

Not specified

Tailored Resume

Cover Letter