Conversation Designer/analyst – Chatbot & Digital Experience Using Ai

Bankwest

Conversation design experience
Multi-turn conversational journeys
Systems thinking
Design natural, human-centred conversations for the Bankwest Bee chatbot to simplify banking for millions of customers

Job Summary

  • Design natural, human-centred conversations for the Bankwest Bee chatbot to simplify banking for millions of customers.
  • Define the chatbot's intelligence, context understanding, and maintain a clear, consistent voice through hands-on systems thinking.
  • Run experiments, iterate based on user behaviour, and collaborate across teams to refine conversational quality and influence LLM outputs.

Matching Summary

Design natural, human-centred conversations for the Bankwest Bee chatbot to simplify banking for millions of customers.

Skills & Requirements

Must-have

  • Conversation design experience
  • Multi-turn conversational journeys
  • Systems thinking
  • AI chatbot design
  • LLM prompt design
  • User behaviour analysis

Nice-to-have

  • Collaborative spirit
  • Low-code solutions
  • Data modelling best practices
  • DevOps and governance

Key Requirements

  • Experience in conversation design or interaction design
  • Proven ability to design multi-turn, goal-driven conversational journeys
  • Background in chatbots, virtual assistants, or AI-driven products
  • Familiarity of LLM behaviour, strengths, and limitations

Work Rights

Not specified

Tailored Resume

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