Technical Support Engineer – En Fire Detection Products

Johnson Controls Inc

Dubai, Dubai, United Arab Emirates
Fully remote
5+ years fire detection en-listed systems experience
Bachelor's degree in electrical or electronics engineering
Hands-on commissioning and programming of fire alarm systems
Johnson Controls Inc. is seeking a Technical Support Engineer for their EN fire detection products based in Dubai, UAE. The role involves providing advanced technical assistance, troubleshooting, and training while ensuring compliance with local regulations and enhancing customer satisfaction

Job Summary

  • The Technical Support Engineer provides advanced technical assistance for Johnson Controls' EN-listed fire detection products across the Middle East region.
  • This role involves diagnosing complex hardware, software, and network-related issues while ensuring compliance with local Civil Defense requirements.
  • The position requires delivering technical training to distributors and partners while maintaining up-to-date knowledge of product releases and configuration tools.

Matching Summary

Match Score: 85

Johnson Controls Inc. is seeking a Technical Support Engineer for their EN fire detection products based in Dubai, UAE. The role involves providing advanced technical assistance, troubleshooting, and training while ensuring compliance with local regulations and enhancing customer satisfaction.

Skills & Requirements

Must-have

  • 5+ years fire detection EN-listed systems experience
  • Bachelor's degree in Electrical or Electronics Engineering
  • Hands-on commissioning and programming of fire alarm systems
  • Knowledge of EN54, BS5839-1 standards
  • Understanding of Middle East Civil Defense requirements

Nice-to-have

  • Experience with Johnson Controls Tyco Zettler platforms
  • Knowledge of BMS integration protocols like Modbus and BACnet
  • Experience delivering technical training to partners
  • Strong customer-facing communication skills
  • Ability to develop technical bulletins and guides

Key Requirements

  • Bachelor's degree in Electrical Engineering, Electronics, Mechatronics
  • 5+ years experience in fire detection EN-listed systems
  • Familiarity with EN54, BS5839-1 and Civil Defense regulations

Work Rights

Not specified

Tailored Resume

Cover Letter