The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey
Job Summary
The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey.
This role is pivotal in ensuring that a wide base of customers have the resources they need to resolve issues quickly and adopt product features effectively.
In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.
Matching Summary
The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey.
Skills & Requirements
Must-have
High-volume customer portfolio management
Reactive engagement and low-touch strategies
Directing customers to self-service resources
Leveraging digital tools and automated communications
Monitoring customer health scores and usage data
Nice-to-have
Sun-drenched optimism and drive
Curious minds and courageous collaborators
Empathy and shared enthusiasm
Functional domain expertise with Financials
Key Requirements
Minimum of 5 years in a customer-facing role
Experience managing a high volume of accounts
Experience with CRM and customer success platforms