Customer Experience Advisor | S1 | Retail Banking | Ayr Hs Branch

Santander

Ayr, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
On call (minimum of 260 hours per annum)
Proven ability to deliver outstanding customer service
Ability to communicate effectively with customers
Face to face or telephony background experience
Santander is seeking a Customer Experience Advisor for their Ayr HS Branch, responsible for providing exceptional customer service both in-person and over the phone. The role emphasizes flexibility, problem-solving, and teamwork, offering a minimum of 260 hours of work per year on a rolling contract

Job Summary

  • Santander is evolving into a technology-driven organization where employees drive a customer-centric transformation.
  • The role involves acting as the first point of contact for customers in branch or over the phone while assisting with transactions and fraud protection.
  • Employees receive a starting salary of £25,000 plus an annual cash allowance and comprehensive benefits including pension contributions and healthcare.

Matching Summary

Match Score: 85

Santander is seeking a Customer Experience Advisor for their Ayr HS Branch, responsible for providing exceptional customer service both in-person and over the phone. The role emphasizes flexibility, problem-solving, and teamwork, offering a minimum of 260 hours of work per year on a rolling contract.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: 8% pension contribution, 25 days holiday, healthcare, share plans

Skills & Requirements

Must-have

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively with customers
  • Face to face or telephony background experience

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Effective team working skills with flexible approach
  • Openness to broad range of activities outside standard expectations

Key Requirements

  • Right to work in the UK required

Work Rights

Must have right to work in the UK

Tailored Resume

Cover Letter