This role serves as a key liaison between Professional Services and Production Services teams to drive enterprise-level support and service activities
Job Summary
This role serves as a key liaison between Professional Services and Production Services teams to drive enterprise-level support and service activities.
The Customer Success Manager acts as a strategic partner to executive stakeholders, designing success plans that align Workday product roadmaps with the customer's long-term business strategy.
Candidates will have the autonomy to lead complex projects, foster cross-departmental collaboration, and drive AI adoption within customer organizations.
Matching Summary
This role serves as a key liaison between Professional Services and Production Services teams to drive enterprise-level support and service activities.
Skills & Requirements
Must-have
5+ years customer facing services role
1+ years project management experience
Business level Japanese communication
Workday HCM Payroll or Financials experience
Executive level stakeholder relationship building
Nice-to-have
State & Local Government customer base experience
Adaptive Planning implementation experience
Functional domain expertise in Financials
High-level presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be able to work from Tokyo or Osaka office 50% of time