Customer Success Advisor - Apac (remote - Work From Anywhere)

Xapo61

Remote
Remote
2+ years customer service experience
English fluency required
Remote work environment experience
The role involves supporting members globally with a focus on fast response times and positive attitudes

Job Summary

  • The role involves supporting members globally with a focus on fast response times and positive attitudes.
  • Responsibilities include monitoring member accounts, handling transactions, and conducting Zoom calls for onboarding.
  • The company offers a fully distributed team environment with flexible schedules and a yearly learning budget.

Matching Summary

The role involves supporting members globally with a focus on fast response times and positive attitudes.

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • English fluency required
  • Remote work environment experience
  • Live chat and email support skills

Nice-to-have

  • Additional language proficiency
  • Fintech or banking industry background
  • Cryptocurrency knowledge
  • CRM and Jira experience
  • Proactive problem-solving attitude

Key Requirements

  • 2+ years of previous experience in customer services
  • Proficient level of English
  • Dedicated workspace with reliable internet connection

Work Rights

Not specified

Tailored Resume

Cover Letter