Customer Services Coordinator

ALS

Coventry, United Kingdom
Base: £24,596 - £25,096; bonus/equity: not specifi...
Customer driven relationship building
Proactive sample progress monitoring
Solution-oriented approach
This is a critical role, whereby you will be balancing the needs and expectations of both the customer and the laboratory

Job Summary

  • This is a critical role, whereby you will be balancing the needs and expectations of both the customer and the laboratory.
  • You will be managing a dedicated customer base in a fast-paced, highly regulated, scientific environment, fulfilling our customer needs by building strong relationships and a solution-oriented approach to ensure customer satisfaction.
  • Our Benefits Include: Annual Leave commencing at 25 days (rising to 30) plus 8 public holidays (pro rata for part time), Ability to Buy annual leave, Enhanced Company Sick Pay Scheme, Salary Progression Scheme based on technical and behavioural competencies.

Matching Summary

This is a critical role, whereby you will be balancing the needs and expectations of both the customer and the laboratory.

Salary

Base: £24,596 - £25,096; Bonus/Equity: Not specified; Benefits: Annual Leave, Sick Pay, Pension, etc.

Skills & Requirements

Must-have

  • Customer driven relationship building
  • Proactive sample progress monitoring
  • Solution-oriented approach
  • Fast-paced scientific environment
  • MS packages and IT systems proficiency

Nice-to-have

  • Innovative thinker
  • Flexible colleague
  • Committed to personal development
  • Scientific background beneficial

Key Requirements

  • Customer driven
  • Strong communicator
  • Methodical workload prioritization
  • GCSE and/or A Levels beneficial

Work Rights

Must be eligible to work in the UK

Tailored Resume

Cover Letter