Customer Service Representative

Telia

Sweden
Hybrid
Customer service and technical support
Handle customer cases via phone, chat
Develop and improve work methods
As Sales Support, you will provide service and technical support to our operator customers and contribute to developing the Wholesale business

Job Summary

  • As Sales Support, you will provide service and technical support to our operator customers and contribute to developing the Wholesale business.
  • We are looking for someone who is passionate about service and wants to provide our customers with the best experience.
  • When you start with us, you get a comprehensive benefits package adapted to your local market, the possibility of hybrid work, and more.

Matching Summary

As Sales Support, you will provide service and technical support to our operator customers and contribute to developing the Wholesale business.

Skills & Requirements

Must-have

  • Customer service and technical support
  • Handle customer cases via phone, chat
  • Develop and improve work methods
  • Understand technology, products, and systems
  • Fluent Swedish and English

Nice-to-have

  • Relations-oriented and solution-focused
  • Positive attitude and flexible
  • Challenging established work methods
  • Work independently and in a team

Key Requirements

  • Documented experience from telecom, customer service
  • Several years of customer service experience
  • Good knowledge of Microsoft Office
  • Ability to quickly learn IT systems and products

Work Rights

Not specified

Tailored Resume

Cover Letter