(aig Sonpo) It Support Manager

AIG Australia

Sumida, , Japan
Ai/machine learning concepts
Scripting languages (python, bash)
Iac tools (terraform, ansible)
The IT Support Manager is a critical role responsible for the operational health and performance of applications, ensuring high availability and user satisfaction through swift issue resolution and root-cause analysis

Job Summary

  • The IT Support Manager is a critical role responsible for the operational health and performance of applications, ensuring high availability and user satisfaction through swift issue resolution and root-cause analysis.
  • Key responsibilities include defining and meeting Service Level Objectives (SLOs), managing error budgets, conducting blameless postmortems for continuous improvement, and championing AI adoption within the support organization.
  • The role requires a strong understanding of AI/ML, proficiency in scripting and IaC tools, and the ability to lead cross-functional teams to optimize the balance between software development speed and system stability.

Matching Summary

The IT Support Manager is a critical role responsible for the operational health and performance of applications, ensuring high availability and user satisfaction through swift issue resolution and root-cause analysis.

Skills & Requirements

Must-have

  • AI/machine learning concepts
  • Scripting languages (Python, Bash)
  • IaC tools (Terraform, Ansible)
  • Engineering-minded problem solving
  • Incident response and resolution
  • Data-driven system analysis
  • AI-driven tool implementation

Nice-to-have

  • Continuous learning and adaptation
  • Cross-functional collaboration
  • Proactive learning of new technologies
  • Prioritization and multitasking skills

Key Requirements

  • 3+ years relevant IT experience
  • 5+ years team lead or project management
  • ITSM and AI observability tools experience
  • Experience with GPT, Claude, RAG
  • Production environment operation experience
  • Bachelor’s degree in related field

Work Rights

Not specified

Tailored Resume

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