Senior Customer Service Representative

Thermo Fisher Scientific UK

Not specified (likely office-based given the description).
Process customer orders in erp system
Respond to inquiries via phone email chat
Coordinate with factory warehouse logistics teams
Thermo Fisher Scientific is seeking a Senior Customer Service Representative to manage customer orders and provide exceptional service. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment

Job Summary

  • The role involves managing customer orders and ensuring accurate, timely delivery within a collaborative global team.
  • Successful candidates will coordinate with internal teams like sales and logistics to resolve order discrepancies efficiently.
  • The position requires maintaining accurate records and preparing reports on backlogs and service metrics.

Matching Summary

Match Score: 85

Thermo Fisher Scientific is seeking a Senior Customer Service Representative to manage customer orders and provide exceptional service. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Skills & Requirements

Must-have

  • Process customer orders in ERP system
  • Respond to inquiries via phone email chat
  • Coordinate with factory warehouse logistics teams

Nice-to-have

  • Strong problem-solving abilities
  • Ability to work independently
  • Excellent verbal written communication skills

Key Requirements

  • Diploma or equivalent required
  • Associate's or Bachelor's Degree preferred
  • Proven experience in order management
  • Proficiency in SAP and MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter