Part-time Customer Retention Representative

Endurancewarrantyservicesllc

Remote, US
Base: $18.00 ph; bonus/equity: uncapped commission...
Remote
Retention experience in call center environment
Strong phone communication and listening skills
Ability to overcome customer objections and concerns
Endurance Warranty Services is seeking a part-time Customer Retention Representative to work remotely, focusing on retaining business clients and educating current customers about their Vehicle Service Contracts. The ideal candidate will possess strong communication skills, a background in retention or sales, and the ability to manage customer relationships effectively

Job Summary

  • The role focuses on retaining business clients by educating them on the value of their Vehicle Service Contracts.
  • Candidates must possess a strong background in call-center environments with the ability to handle multiple platforms at a high pace.
  • The company offers competitive compensation with uncapped commission potential, paid training, and a full benefits package including medical and dental insurance.

Matching Summary

Match Score: 85

Endurance Warranty Services is seeking a part-time Customer Retention Representative to work remotely, focusing on retaining business clients and educating current customers about their Vehicle Service Contracts. The ideal candidate will possess strong communication skills, a background in retention or sales, and the ability to manage customer relationships effectively.

Salary

Base: $18.00 per hour; Bonus/Equity: Uncapped commission potential; Benefits: Medical, Dental, Vision, 401(k) match, Internet Stipend

Skills & Requirements

Must-have

  • Retention experience in call center environment
  • Strong phone communication and listening skills
  • Ability to overcome customer objections and concerns
  • CRM technology aptitude for high volume platforms
  • Problem-solving for payment strategies and negotiations

Nice-to-have

  • Interactive communication style with visible camera usage
  • Fast-paced work environment adaptability
  • Educational approach to explaining contract value
  • Team collaboration and management interaction

Key Requirements

  • High school diploma or GED certificate
  • Minimum 2 years of Retention experience
  • Minimum 2 years of Sales experience
  • Experience in conflict resolution and customer support
  • Computer proficiency and phone communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter