8 years customer experience professional experience
Senior stakeholder relationship building skills
Business value analysis and roi communication
The role involves proactively engaging senior stakeholders to build strong working relationships and drive engagement in the client experience program
Job Summary
The role involves proactively engaging senior stakeholders to build strong working relationships and drive engagement in the client experience program.
You will serve as the primary advocate for the CX program, translating metrics into business language that demonstrates ROI and revenue growth.
This position requires a self-starter who thrives on independent work while collaborating effectively with a global team across multiple time zones.
Matching Summary
The role involves proactively engaging senior stakeholders to build strong working relationships and drive engagement in the client experience program.
Skills & Requirements
Must-have
8 years customer experience professional experience
Senior stakeholder relationship building skills
Business value analysis and ROI communication
Global team collaboration across time zones
Strategic planning and change management
Nice-to-have
Prior knowledge of real estate industry
Experience with Medallia or Qualtrics software
Fluent user of Microsoft applications
Passion for improving client satisfaction
Ability to articulate strategic CX value
Key Requirements
Bachelor's degree or equivalent in business
At least 8 years of CX professional experience
Stakeholder management and influencing senior leaders