It Service Delivery Leader - Salesforce

Smith & Nephew

Pune, India
Not specified; not specified; major medical covera...
Hybrid
Salesforce service delivery ownership
Marketing cloud and health cloud expertise
Data 360 and crm analytics delivery
Smith & Nephew is seeking an IT Service Delivery Leader for Salesforce in Pune, India, to oversee the operational delivery and continuous improvement of Salesforce services, particularly in Marketing Cloud and Health Cloud. The ideal candidate will possess extensive experience in Salesforce service delivery, vendor management, and a strong focus on AI-enabled efficiency

Job Summary

  • This role leads the global delivery of mission critical planning systems that power Supply Chain operations at Smith+Nephew.
  • The position requires deep expertise in Salesforce Marketing Cloud, Health Cloud, and Data 360 to drive AI-enabled efficiency and quality.
  • Employees enjoy benefits including major medical coverage, flexible personal time off, hybrid work models, and free cab transport facilities.

Matching Summary

Match Score: 85

Smith & Nephew is seeking an IT Service Delivery Leader for Salesforce in Pune, India, to oversee the operational delivery and continuous improvement of Salesforce services, particularly in Marketing Cloud and Health Cloud. The ideal candidate will possess extensive experience in Salesforce service delivery, vendor management, and a strong focus on AI-enabled efficiency.

Salary

Not specified; Not specified; Major medical coverage; Educational Assistance; Flexible Personal/Vacation Time Off; Free Cab Transport Facility

Skills & Requirements

Must-have

  • Salesforce Service Delivery Ownership
  • Marketing Cloud and Health Cloud expertise
  • Data 360 and CRM Analytics delivery
  • Vendor and AMS management experience
  • Sales Cloud and Service Cloud knowledge

Nice-to-have

  • AI-enabled service improvements
  • Regulated domain experience in healthcare
  • Agile or product-centric delivery models
  • Continuous improvement mindset
  • Strong stakeholder communication skills

Key Requirements

  • 8-12 years IT/Digital delivery experience
  • Deep expertise in Salesforce Marketing Cloud
  • Experience managing vendors/AMS models
  • Preferred Salesforce certifications
  • Experience in regulated data-sensitive domains

Work Rights

Not specified

Tailored Resume

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