Together, we are building a better world, so we can all enjoy living in it
Job Summary
Together, we are building a better world, so we can all enjoy living in it.
Manages all customer service activities and portfolio activities related to soft bucket(0-60 DPD) collections and establishes strategic customer service guidance and technical support initiatives.
Personal and professional development through Caterpillar’s employee resource groups across the globe and career development opportunities with global prospects.
Matching Summary
Together, we are building a better world, so we can all enjoy living in it.
Skills & Requirements
Must-have
Customer service management
Portfolio collections management
Operational excellence initiatives
Resource allocation and workload balancing
Customer contact metrics management
Vendor management
Onsite 5-day work schedule
Nice-to-have
Coaching and mentoring skills
Conflict management techniques
Effective communication skills
Problem solving abilities
Call center management knowledge
Customer retention strategies
Decision making and critical thinking
Key Requirements
Degree or equivalent experience
Work onsite five days a week
No visa sponsorship available
Experience in customer service concepts and techniques
Extensive experience in decision making and critical thinking