Manulife Financial Inc is seeking an Advisor Service Delivery Representative for a fully remote position in Quebec, Canada. The role focuses on providing high-quality service and support to small market Group Plans while maintaining effective communication and relationships with Plan Advisors
Job Summary
The role serves as a primary contact for complex Small Business Advisor inquiries regarding group benefits, ensuring client satisfaction and profitability.
Employees will leverage internal relationships to resolve issues related to commissions, plan design, and benefit claims while promoting digital tool adoption.
Manulife offers a flexible remote work environment with comprehensive benefits including health, dental, retirement savings, and paid time off.
Matching Summary
Match Score: 85
Manulife Financial Inc is seeking an Advisor Service Delivery Representative for a fully remote position in Quebec, Canada. The role focuses on providing high-quality service and support to small market Group Plans while maintaining effective communication and relationships with Plan Advisors.
Salary
Base: $52,650.00 - $87,750.00 CAD; Bonus/Equity: Incentive compensation tied to performance; Benefits: Health, dental, vision, disability, life insurance, pension, and paid time off
Skills & Requirements
Must-have
Expertise in Group Benefits operations
Complex claims and billing handling
Bilingual English and French communication
Small business group plan servicing
Digital tools training and support
Nice-to-have
Strong negotiation and conflict management
Strategic thinking and independent work
Ability to analyze quantitative data
High emotional self-control under stress
Process improvement collaboration skills
Key Requirements
Fluency in English and French required
Experience with PDS, PMA, Billings, and Commissions