Customer Service Agent - Hardship

Probe Group

Melbourne, Victoria, Australia
Not specified; not specified; access to unlimited ...
1 year contact centre experience
Strong verbal and written communication skills
Ability to work rotating rosters including nights
The role involves providing critical assistance to customers navigating financial stress and vulnerability through respectful and compliant support

Job Summary

  • The role involves providing critical assistance to customers navigating financial stress and vulnerability through respectful and compliant support.
  • Employees will handle inbound and outbound interactions across Voice, Email, Chat, and SMS channels to progress appropriate hardship outcomes.
  • The company offers an unlimited mental health and well-being platform along with everyday savings on technology, fuel, and groceries.

Matching Summary

The role involves providing critical assistance to customers navigating financial stress and vulnerability through respectful and compliant support.

Salary

Not specified; Not specified; Access to unlimited mental health platform; Everyday savings benefits

Skills & Requirements

Must-have

  • 1 year contact centre experience
  • Strong verbal and written communication skills
  • Ability to work rotating rosters including nights

Nice-to-have

  • Previous collections or hardship experience
  • Empathetic vulnerability-aware communication style
  • Collaborative team player mindset

Key Requirements

  • Minimum 1 year of contact centre experience
  • Proficiency in multiple systems and tools
  • Australian based role requirement

Work Rights

Australian based role

Tailored Resume

Cover Letter