Sr. Executive, Technical Service

med-in.at

Fully remote
Deep understanding of dairy technology solutions
On-site customer guidance and training
Respond to product inquiries via crm
The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly

Job Summary

  • The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.
  • This role will be a key point of contact for customers, providing them with initial onboarding, ongoing training support, and addressing product functionality knowledge requests.
  • Customer care is a guiding principle of all that we do and is integral to our success. This care and support is for the lifetime of the product.

Matching Summary

The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.

Skills & Requirements

Must-have

  • Deep understanding of dairy technology solutions
  • On-site customer guidance and training
  • Respond to product inquiries via CRM
  • Build strong customer relationships
  • Collect and document customer feedback
  • Cross-functional collaboration with teams

Nice-to-have

  • Sales and commercial approach
  • Basic proficiency with CRM software
  • Enthusiasm for agriculture and technology
  • Advocate for dairy production management

Key Requirements

  • 3-5 years customer-facing experience
  • Bachelor's degree or equivalent experience
  • Mandarin and English fluency
  • Technical aptitude
  • Valid Driving License

Work Rights

Not specified

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