Supervisor It Field Services

Ingersoll Rand PLC

Bangalore, KA, IN
On-site
Lead and support field service technicians
Deliver reliable, secure, customer-focused it services
Monitor service performance and team metrics
Lead and support Field Service Technicians and contractors, providing coaching, performance management, scheduling, and development planning

Job Summary

  • Lead and support Field Service Technicians and contractors, providing coaching, performance management, scheduling, and development planning.
  • Partner with Infrastructure, Operations, and Client Engineering teams to maintain a secure, current, and high-performing endpoint environment.
  • We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the company's success.

Matching Summary

Lead and support Field Service Technicians and contractors, providing coaching, performance management, scheduling, and development planning.

Skills & Requirements

Must-have

  • lead and support field service technicians
  • deliver reliable, secure, customer-focused IT services
  • monitor service performance and team metrics
  • promote best practices and knowledge sharing

Nice-to-have

  • thrives in a fast-paced environment
  • passionate about operational excellence
  • customer-focused mindset
  • proactive and solution-oriented approach

Key Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent practical experience
  • IT certifications preferred (e.g., ITIL, Microsoft, or similar)
  • 2–3 years of experience in a leadership or supervisory role
  • Hands-on experience with IT service management frameworks
  • Hands-on experience with desktop and server operating systems
  • Hands-on experience with Microsoft applications and endpoint technologies
  • Hands-on experience with endpoint security concepts
  • Hands-on experience with networking fundamentals (TCP/IP, switches)

Work Rights

Not specified

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