The Site IT Technical Manager will lead or support a local team of skilled IT professionals to deliver and drive improvements for IT infrastructure, tools, and services supporting the workforce across the site
Job Summary
The Site IT Technical Manager will lead or support a local team of skilled IT professionals to deliver and drive improvements for IT infrastructure, tools, and services supporting the workforce across the site.
Accountable for the highest levels of user experience and satisfaction for all services delivered into their site including new service introductions.
Build strong relationships with key partners to ensure our technologies, services and the way we deliver them meet customer needs now and in the future.
Matching Summary
The Site IT Technical Manager will lead or support a local team of skilled IT professionals to deliver and drive improvements for IT infrastructure, tools, and services supporting the workforce across the site.
Skills & Requirements
Must-have
IT infrastructure and services delivery
ServiceNow ITSM Toolset or similar
managing local vendors and contracts
Bio/Pharma or Retail industry experience
IT security and compliance requirements
Nice-to-have
driving self-service culture
collaborating with global ETS teams
continuous learning and training approach
second language beneficial
Key Requirements
Experience in a Service Manager role
Fluent in English written and spoken
Solid experience in the Bio/Pharma or Retail industry