Latham Pool Products, Inc Careers - Customer Service Representative Ii

Latham Pool Products, Inc

Latham, New York, United States
Base: $20-$25ph; bonus/equity: not specified; bene...
On-site
3-year customer service experience
Proficiency in microsoft office suite
Strong organizational and multi-tasking skills
Latham Pool Products, Inc. is seeking a Customer Service Representative II in Latham, New York, who will manage complex customer orders and inquiries. The role requires strong organizational and communication skills, with a focus on providing excellent customer service while adhering to company procedures

Job Summary

  • The Customer Service Representative II is responsible for handling complex customer orders and queries independently while identifying and assigning inquiries based on standard operating procedures.
  • Employees will utilize the Pool Kit Configurator tool to create kit orders and process payments, returns, and remake requests through the Request Center.
  • The company offers comprehensive benefits including medical, dental, vision insurance, a 401(K) with a 50% company match, and 3 to 5 weeks of paid time off.

Matching Summary

Match Score: 85

Latham Pool Products, Inc. is seeking a Customer Service Representative II in Latham, New York, who will manage complex customer orders and inquiries. The role requires strong organizational and communication skills, with a focus on providing excellent customer service while adhering to company procedures.

Salary

Base: $20-$25/hour; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401(K) match, PTO

Skills & Requirements

Must-have

  • 3-year customer service experience
  • Proficiency in Microsoft Office Suite
  • Strong organizational and multi-tasking skills

Nice-to-have

  • Experience in pool or manufacturing industry
  • Ability to collaborate with diverse teams
  • Previous design or distribution background

Key Requirements

  • High school diploma required
  • Associate or bachelor's degree preferred
  • 3 years of customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter