Senior Customer Success Manager-state & Local Government

Workday

Salt Lake City, UT, USA
Base: $113,800 usd - $170,800 usd; bonus/equity: m...
Flexible (50% in-office and remote options)
Customer relationship management
Customer success planning
Issue resolution and escalation
Workday is seeking a Senior Customer Success Manager to support its State and Local government customer base, focusing on enhancing customer satisfaction and ensuring successful product adoption. The role involves building strong relationships, managing customer health, and acting as a liaison between customers and Workday's product management teams

Job Summary

  • Customer Success is a key role to ensure Workday’s customer happiness and success, acting as an advisor and facilitator to customers.
  • The Senior Customer Success Manager will support the State and Local government customer base, monitoring customer health and acting as an escalation point.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, with trust to take risks, tools to grow, and support for long-term development.

Matching Summary

Match Score: 85

Workday is seeking a Senior Customer Success Manager to support its State and Local government customer base, focusing on enhancing customer satisfaction and ensuring successful product adoption. The role involves building strong relationships, managing customer health, and acting as a liaison between customers and Workday's product management teams.

Salary

Base: $113,800 USD - $170,800 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Customer relationship management
  • Customer success planning
  • Issue resolution and escalation
  • SaaS implementation oversight
  • Product roadmap communication

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • 7+ years customer facing services role
  • Issue resolution and escalation management
  • CRM and customer success platforms experience
  • Functional domain expertise
  • State & Local Government customer base experience
  • Complex software or SaaS environment experience
  • Ability to travel up to 20%

Work Rights

Not specified

Tailored Resume

Cover Letter