As a CX Designer, you’ll focus on designing and improving the end to end customer experience across HUB24 — spanning digital products, operational processes, service interactions, and supporting technology
Job Summary
As a CX Designer, you’ll focus on designing and improving the end to end customer experience across HUB24 — spanning digital products, operational processes, service interactions, and supporting technology.
You’ll work hands-on from discovery through to delivery, partnering with Product, Operations, Design, and Technology teams to turn insights into practical, implemented change.
HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions.
Matching Summary
As a CX Designer, you’ll focus on designing and improving the end to end customer experience across HUB24 — spanning digital products, operational processes, service interactions, and supporting technology.
Skills & Requirements
Must-have
design and improve customer journeys
identify experience gaps and friction points
translate customer needs into outcomes
partner closely with cross-functional teams
use qualitative and quantitative research
synthesize insights into actionable frameworks
validate experience improvements through testing
Nice-to-have
innovative and ambitious culture
empower employees to bring ideas
advocate for customer needs
creative thinking and bold vision
Key Requirements
4+ years experience in CX design or related roles
Strong experience designing end-to-end journeys
Proven ability to work across organizational boundaries
Experience creating journey maps and service blueprints