Customer Service Supervisor (ghb Eu) - Nairobi

TheCignaGroup LLC

Nairobi, Kenya
**
Team development and coaching
Achieving kpis
Employee engagement and motivation
** Cigna Healthcare is seeking a Customer Service Supervisor in Nairobi, Kenya, responsible for managing a team of Customer Service Representatives, focusing on delivering high-quality, customer-centric service. The ideal candidate should possess leadership experience, strong communication skills, and a mindset for continuous improvement in a collaborative environment. **

Job Summary

  • Manage a team of Customer Service Representatives to deliver high-quality, customer-centric service.
  • Accountable for productivity, quality, customer satisfaction, and team motivation to achieve operational KPIs.
  • Foster a culture of continuous improvement, employee engagement, and skill development.

Matching Summary

Match Score: 75

** Cigna Healthcare is seeking a Customer Service Supervisor in Nairobi, Kenya, responsible for managing a team of Customer Service Representatives, focusing on delivering high-quality, customer-centric service. The ideal candidate should possess leadership experience, strong communication skills, and a mindset for continuous improvement in a collaborative environment. **

Skills & Requirements

Must-have

  • Team development and coaching
  • Achieving KPIs
  • Employee engagement and motivation
  • Conflict management
  • Continuous improvement culture
  • Business relationship management

Nice-to-have

  • Holistic view and international mindset
  • Growth mindset and positive attitude
  • Action-oriented problem-solving
  • Creative solutioning

Key Requirements

  • 3 years of Cigna experience
  • 2 years relevant leadership experience
  • Experience in complaint management
  • Strong communication and presentation skills
  • Proficiency in Windows tools (Excel, PowerPoint)

Work Rights

Not specified

Tailored Resume

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