General Manager, Collections

Toyotaofdowntownla

Alpharetta, Georgia, US
Onsite
Collections operations leadership
Data analysis and reporting
Multi-channel outreach campaigns
Toyota Financial Services is committed to delivering best-in-class customer experience in an innovative and collaborative environment

Job Summary

  • Toyota Financial Services is committed to delivering best-in-class customer experience in an innovative and collaborative environment.
  • The General Manager, Collections will oversee a nationwide team and implement strategies to prevent account delinquency progression while optimizing contact rates and portfolio performance.
  • Employees benefit from a supportive work environment with professional growth programs, comprehensive health plans, vehicle purchase discounts, and retirement savings plans.

Matching Summary

Toyota Financial Services is committed to delivering best-in-class customer experience in an innovative and collaborative environment.

Skills & Requirements

Must-have

  • Collections operations leadership
  • Data analysis and reporting
  • Multi-channel outreach campaigns
  • Delinquency cycle management
  • Team management and development
  • Loss mitigation strategy

Nice-to-have

  • Innovative solution development
  • Customer experience management
  • Subject matter expertise in contact engineering
  • Journey mapping
  • Collaborative stakeholder partnership
  • Compliance and regulatory adherence

Key Requirements

  • Bachelor’s degree or higher
  • 15+ years collections operations experience
  • 15+ years team leadership experience
  • Experience analyzing collections data trends
  • Willingness to travel 20% of the time
  • MBA preferred

Work Rights

Not specified

Tailored Resume

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