After Hours Optimiser

nbn

Rotating shift (7pm-7am, including weekends)
After hours coordination
Real-time jeopardy management
Technician query response
The After Hours Optimiser position at nbn involves coordinating field operations outside standard business hours to ensure customer needs are met effectively. The role requires experience in planning and dispatch within a large operational environment, preferably in telecommunications, and emphasizes a collaborative and attentive approach

Job Summary

  • You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
  • Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.

Matching Summary

Match Score: 85

The After Hours Optimiser position at nbn involves coordinating field operations outside standard business hours to ensure customer needs are met effectively. The role requires experience in planning and dispatch within a large operational environment, preferably in telecommunications, and emphasizes a collaborative and attentive approach.

Skills & Requirements

Must-have

  • After hours coordination
  • Real-time jeopardy management
  • Technician query response
  • Stakeholder communication
  • HSE checkpoints

Nice-to-have

  • Composed and attentive
  • Collaborative approach
  • Warm and clear communication
  • Creating structure in dynamic situations

Key Requirements

  • Experience in planning, scheduling or dispatch
  • Experience in telecommunications or similar field
  • Working knowledge of nbn network
  • Understanding of service activation and assurance processes
  • Full working rights in Australia

Work Rights

Full working rights in Australia

Tailored Resume

Cover Letter