Provide PC hardware/software, PC peripherals, network, voice systems and business applications support for the 1500+ global professionals of Barry-Wehmiller Design Group
Job Summary
Provide PC hardware/software, PC peripherals, network, voice systems and business applications support for the 1500+ global professionals of Barry-Wehmiller Design Group.
Diagnose client requests and determine the course of action for resolution or escalation, Create and maintain user network accounts and login scripts.
Utilize KACE to support the service desk environment and lead KACE system management, identify IT automation and self-service options.
Matching Summary
Provide PC hardware/software, PC peripherals, network, voice systems and business applications support for the 1500+ global professionals of Barry-Wehmiller Design Group.
Skills & Requirements
Must-have
PC hardware/software support
Network and voice systems support
Business applications support
Diagnose and resolve IT issues
User account management
Nice-to-have
Customer-focused communication
Process improvement identification
Team collaboration
Client relationship strengthening
Key Requirements
Minimum of 5 years of experience
PC repairs and PC builds knowledge
PC configuration/troubleshooting skills
Associate's or bachelor’s degree (preferred)
CompTIA A+ or Microsoft MCP Certification (preferred)