Director, Technology Services

American Heart Association Inc

Dallas, TX, US
Base: competitive market value; bonus/equity: annu...
Remote
It service management (itsm)
It asset lifecycle management
Budget management and oversight
The Director of Technology Services is responsible for leading technology service delivery including asset management, onboarding, offboarding, and day-to-day end user support at the National Center in Dallas, TX

Job Summary

  • The Director of Technology Services is responsible for leading technology service delivery including asset management, onboarding, offboarding, and day-to-day end user support at the National Center in Dallas, TX.
  • This role manages departmental budgets, coordinates IT asset lifecycle management, and ensures high-quality technology services meet performance expectations and SLAs.
  • The American Heart Association offers a competitive total rewards package including medical benefits, a robust retirement program with employer match, and access to Heart U corporate university resources.

Matching Summary

The Director of Technology Services is responsible for leading technology service delivery including asset management, onboarding, offboarding, and day-to-day end user support at the National Center in Dallas, TX.

Salary

Base: Competitive market value; Bonus/Equity: Annual salary planning and incentive programs; Benefits: Medical, dental, vision, disability, life insurance, retirement match, PTO, tuition assistance

Skills & Requirements

Must-have

  • IT Service Management (ITSM)
  • IT Asset Lifecycle Management
  • Budget Management and Oversight
  • Vendor Relationship Management
  • Team Leadership and Supervision
  • Service Level Agreement (SLA) Compliance

Nice-to-have

  • Experience with hybrid event technology
  • Strong coaching and mentoring skills
  • Knowledge of conference room AV systems
  • Strategic partnership with executives

Key Requirements

  • Bachelor's degree or equivalent experience
  • Minimum 3 years relevant experience
  • At least 3 years of supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter