Director, Service Excellence (permanent Full-time) Hybrid In Manitoba

Access Credit Union

Manitoba, Canada
Base: $145,630.00; bonus/equity: not specified; be...
Advice-based culture development
Member experience team leadership
Business strategy execution
Access Credit Union offers a professional and innovative work environment with competitive compensation, 100% company paid health benefits, and an employer-matched pension plan

Job Summary

  • Access Credit Union offers a professional and innovative work environment with competitive compensation, 100% company paid health benefits, and an employer-matched pension plan.
  • The Director, Service Excellence is responsible for executing business strategies, leading growth development, and fostering an advice-based culture by working directly with Managing Partners.
  • Key responsibilities include establishing performance standards, implementing sales and service management cycles, and collaborating with other leaders to promote strategic goals.

Matching Summary

Access Credit Union offers a professional and innovative work environment with competitive compensation, 100% company paid health benefits, and an employer-matched pension plan.

Salary

Base: $145,630.00; Bonus/Equity: Not specified; Benefits: 100% company paid health benefits, employer-matched pension plan

Skills & Requirements

Must-have

  • Advice-based culture development
  • Member Experience team leadership
  • Business strategy execution
  • Financial institution branch management
  • Risk management knowledge

Nice-to-have

  • Life-long learner
  • Community involvement
  • Value-based sales training background
  • Wealth management history

Key Requirements

  • Minimum 8 years mid-level branch manager experience
  • Grade 12 diploma
  • Degree or diploma in business or finance
  • Ability to adapt to various situations
  • Proven ability to foster business development

Work Rights

Must live within geographical service area

Tailored Resume

Cover Letter