Planning & Performance Staff

UOB

Queue & service level monitoring
Real time adherence monitoring
Call listening / shadowing
UOB is a leading bank in Asia with a global network

Job Summary

  • UOB is a leading bank in Asia with a global network.
  • The role involves monitoring calls and ensuring service levels are met.
  • UOB is an equal opportunity employer committed to diversity.

Matching Summary

UOB is a leading bank in Asia with a global network.

Skills & Requirements

Must-have

  • Queue & Service Level monitoring
  • Real Time Adherence monitoring
  • Call Listening / Shadowing

Nice-to-have

  • Interactive and direct communications
  • Team collaboration
  • Problem-solving skills

Key Requirements

  • Experience in call center operations
  • Ability to analyze performance metrics

Work Rights

Not specified

Tailored Resume

Cover Letter