Assistant Guest Services Manager

Chatham Bars Inn

Chatham, Massachusetts, US
Base: $26.50 - $27.00; bonus/equity: not specified...
Guest services management
Staff training and coaching
Handling guest complaints
Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing

Job Summary

  • Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
  • The role of Assistant Guest Services Manager is to assist the Bell and Valet staff by managing the arrivals, rooming, and departures and by providing guidance and direction during each shift while caring for the guests in accordance with the objectives set forth by the Chatham Bars Inn’s Service Standards.
  • Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

Matching Summary

Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.

Salary

Base: $26.50 - $27.00; Bonus/Equity: Not specified; Benefits: comprehensive health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, employee rates on hotel stays

Skills & Requirements

Must-have

  • Guest services management
  • Staff training and coaching
  • Handling guest complaints
  • Maintaining service standards
  • Team coordination with departments
  • Guest arrival and departure tracking

Nice-to-have

  • Supportive and inclusive work environment
  • Employee development and growth
  • Meaningful relationship building
  • Exceptional guest experiences

Key Requirements

  • 1 year supervisory experience
  • Previous Front Desk or Guest Services experience
  • Superior customer service skills
  • Demonstrated leadership skills
  • Ability to multi-task
  • Strong attention to detail
  • Excellent computer skills
  • Ability to lift up to 50lbs

Work Rights

Not specified

Tailored Resume

Cover Letter