Customer Excellence Manager - Health Sciences

Amex GBT

United States
Base: $72,100.00 - $133,900.00; bonus/equity: sale...
Not specified (assumed hybrid).
Strategic oversight of meetings and events
Primary strategic liaison
Operational excellence
Amex GBT is seeking a Customer Excellence Manager to oversee strategic meetings and events for life science clients, focusing on outstanding service delivery and operational excellence. The ideal candidate should possess strong project management skills and a customer-centric attitude, with at least three years of experience in event management or related fields

Job Summary

  • Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
  • In this role, the Customer Excellence Manager will provide strategic oversight of a Life Science customer’s strategic meetings and events program, ensuring outstanding service delivery and seamless program execution.
  • Benefits include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.

Matching Summary

Match Score: 85

Amex GBT is seeking a Customer Excellence Manager to oversee strategic meetings and events for life science clients, focusing on outstanding service delivery and operational excellence. The ideal candidate should possess strong project management skills and a customer-centric attitude, with at least three years of experience in event management or related fields.

Salary

Base: $72,100.00 - $133,900.00; Bonus/Equity: sales incentive plan or discretionary annual bonus; Benefits: health and welfare insurance plans, retirement programs, parental leave, adoption assistance, wellbeing resources, travel perks, learning platform access

Skills & Requirements

Must-have

  • strategic oversight of meetings and events
  • primary strategic liaison
  • operational excellence
  • customer engagement
  • meeting lifecycle management
  • process improvement identification
  • resource planning and capacity management

Nice-to-have

  • customer-centric attitude
  • dedication to service excellence
  • collaboration tools proficiency
  • act on own initiative
  • make confident decisions

Key Requirements

  • 3+ years of experience in event management, account management, or life science industry support
  • Bachelor's degree or equivalent professional experience
  • Proficiency with meeting/event management platforms (Cvent preferred) and CRM systems
  • Understanding of pharmaceutical industry compliance and healthcare regulations
  • Experience managing high-value or regulated industry clients
  • Experience managing healthcare compliance and TOV for life sciences

Work Rights

Not specified

Tailored Resume

Cover Letter