Uk Client Relationship Manager

IQVIA

London, United Kingdom
Hybrid
Client relationship management
Service delivery excellence
Client renewal process
The role of the Client Service Manager is to sustain, deliver and grow the core IQVIA Information business with clients aligned to them

Job Summary

  • The role of the Client Service Manager is to sustain, deliver and grow the core IQVIA Information business with clients aligned to them.
  • This includes full service responsibility for a selection of clients; relationship building, driving client satisfaction and implementing a consistent service agenda.
  • The Client Service Manager will become a trusted advisor to clients through building relationships with key stakeholders through face to face interaction, fully understanding customers businesses and being able to recommend the most appropriate solutions from IQVIA’s Information assets.

Matching Summary

The role of the Client Service Manager is to sustain, deliver and grow the core IQVIA Information business with clients aligned to them.

Skills & Requirements

Must-have

  • Client relationship management
  • Service delivery excellence
  • Client renewal process
  • Pharmaceutical industry knowledge
  • Client service problem solving

Nice-to-have

  • Trusted advisor to clients
  • Proactive service excellence
  • Strong communicator
  • Hardworking and dedicated

Key Requirements

  • Relevant account management/service experience
  • Proven track record in service partnership
  • Broad knowledge of pharmaceutical industry issues
  • Competent in Microsoft Office Suite

Work Rights

Not specified

Tailored Resume

Cover Letter