Circle Lead Customer Loyalty Ii

282

Philippines
Lead contact center professionals
Drive operational excellence
Manage customer loyalty programs
The role involves leading a circle of contact center professionals to deliver operational excellence in retail banking operations

Job Summary

  • The role involves leading a circle of contact center professionals to deliver operational excellence in retail banking operations.
  • You will be responsible for setting up new processes, adapting operating models, and driving performance improvements through data analysis.
  • The position requires fostering an inclusive culture, mentoring team members, and managing escalations for complex high-risk issues.

Matching Summary

The role involves leading a circle of contact center professionals to deliver operational excellence in retail banking operations.

Skills & Requirements

Must-have

  • Lead contact center professionals
  • Drive operational excellence
  • Manage customer loyalty programs
  • Perform root cause analysis
  • Implement flexible workforce arrangements

Nice-to-have

  • Customer centricity culture
  • Agile way of working
  • Data driven mindset
  • Inclusive orange behavior
  • Strategic stakeholder influence

Key Requirements

  • Leadership experience in contact center or operations
  • Experience with Root Cause Analysis (RCA)
  • Ability to manage attrition and workforce planning

Work Rights

Not specified

Tailored Resume

Cover Letter