As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist role involves supporting customers with enquiries, processing credit applications, and providing financial health checks to identify customer needs.
CommBank offers a supportive community for Aboriginal and/or Torres Strait Islander Peoples and encourages professional and personal growth within its Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth financial product knowledge
Effective problem solving skills
Strong communication skills
Ability to work in a busy retail environment
Nice-to-have
Genuine interest in financial wellbeing
Ability to articulate financial terms clearly
Experience in financial services or hospitality
Commitment to risk-adverse culture
Interest in career growth with CommBank
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined part-time roster
Ability to complete online assessment and digital interview