Manages client expectations and ensures satisfaction through timely delivery of services and resolution of issues, adhering to contractual SLAs and KPIs
Job Summary
Manages client expectations and ensures satisfaction through timely delivery of services and resolution of issues, adhering to contractual SLAs and KPIs.
Drives initiatives to improve customer experience and satisfaction, including outage management, product improvement advocacy, and billing review.
Amadeus aspires to be a leader in Diversity and Inclusion, fostering a culture of belonging and fair treatment for all employees.
Matching Summary
Manages client expectations and ensures satisfaction through timely delivery of services and resolution of issues, adhering to contractual SLAs and KPIs.
Skills & Requirements
Must-have
Incident management
Service restoration
Performance monitoring
Airline operations understanding
Customer service delivery
Nice-to-have
Conflict management in high-pressure situations
Navigating multi-cultural environments
Digital transformation initiatives
Key Requirements
University degree in Engineering, IT, Computer Science, or similar
Minimum 2 years of experience in Airline IT
Proven background in Application Support and Operations Support