The role sits at the intersection of Engagement Management, GenAI Delivery, GTM, and Growth Ops to reduce friction between customer requirements and delivery
Job Summary
The role sits at the intersection of Engagement Management, GenAI Delivery, GTM, and Growth Ops to reduce friction between customer requirements and delivery.
Candidates will own program-level planning, validate staffing, and ensure opportunities move through ingest accurately while developing deep account knowledge.
Scale provides a competitive compensation package including base salary, equity, comprehensive health benefits, and a learning and development stipend.
Matching Summary
The role sits at the intersection of Engagement Management, GenAI Delivery, GTM, and Growth Ops to reduce friction between customer requirements and delivery.
Salary
Base: $151,200 - $189,000 USD; Bonus/Equity: Equity grant subject to Board approval; Benefits: Comprehensive health, dental, vision, retirement, PTO, and commuter stipend
Skills & Requirements
Must-have
GenAI operations planning experience
Demand forecasting and production planning
Staffing and resource allocation management
Opportunity ingest workflow ownership
Stakeholder management across delivery teams
Data-driven reporting and analytics literacy
Nice-to-have
Deep account knowledge development
Process documentation and SOP creation
Scalable tool design and maintenance
Cross-functional collaboration skills
Strategic operational improvements
Key Requirements
Strong stakeholder management capabilities
Experience with operational rigor and process execution
Proficiency in translating demand into reliable production plans