My Query Advisor La (agente Servicio Al Cliente) - Temporal

Menselsa

Hybrid
Advanced portuguese language skills
1-2 years customer service experience
Bpo or call center background
Menselsa is seeking a temporary My Query Advisor to provide customer service support in Portuguese, with a focus on resolving employee inquiries and issues efficiently. The role requires effective communication, problem-solving skills, and experience in customer service, particularly in BPO or contact center environments

Job Summary

  • The role involves receiving, analyzing, and responding to employee inquiries across various channels while ensuring positive customer experiences.
  • Candidates must investigate complex problems, document interactions accurately, and collaborate with teams to resolve issues effectively.
  • This is a temporary 6-month position within Mondelēz International's Latin America operations requiring advanced Portuguese fluency.

Matching Summary

Match Score: 85

Menselsa is seeking a temporary My Query Advisor to provide customer service support in Portuguese, with a focus on resolving employee inquiries and issues efficiently. The role requires effective communication, problem-solving skills, and experience in customer service, particularly in BPO or contact center environments.

Skills & Requirements

Must-have

  • Advanced Portuguese language skills
  • 1-2 years customer service experience
  • BPO or call center background

Nice-to-have

  • Desirable English proficiency
  • Proactive process improvement mindset
  • Passion for exceptional client service

Key Requirements

  • 1-2 years customer service experience
  • Advanced Portuguese language proficiency
  • English proficiency (desirable)

Work Rights

Not specified

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