Director Of Workflow Engineering

Thomson Reuters

Base: $158,900 - $295,100 usd; bonus: eligible for...
**
Servicenow architecture and development expertise
Designing scalable operational workflows
Integration with ai-driven runbooks
** Thomson Reuters is seeking a Director of Workflow Engineering to lead the development of AI-native workflows that enhance operational efficiency using the ServiceNow platform. The role emphasizes architectural direction, automation, and cross-functional leadership within a hybrid work environment. **

Job Summary

  • This role is critical for enabling real-time operational execution by connecting AI recommendations to action within a global service management platform.
  • The company offers a flexible hybrid work model allowing employees to work from anywhere for up to 8 weeks per year alongside competitive benefits.
  • Thomson Reuters seeks leaders who can balance out-of-the-box ServiceNow capabilities with differentiated operational needs while ensuring strict safety guardrails.

Matching Summary

Match Score: 75

** Thomson Reuters is seeking a Director of Workflow Engineering to lead the development of AI-native workflows that enhance operational efficiency using the ServiceNow platform. The role emphasizes architectural direction, automation, and cross-functional leadership within a hybrid work environment. **

Salary

Base: $158,900 - $295,100 USD; Bonus: Eligible for Annual Bonus based on performance; Benefits: Comprehensive health, dental, vision, 401k match, tuition reimbursement, and paid volunteer days

Skills & Requirements

Must-have

  • ServiceNow architecture and development expertise
  • Designing scalable operational workflows
  • Integration with AI-driven runbooks
  • Experience with ITSM platforms and governance
  • API and event-driven architecture knowledge

Nice-to-have

  • Passion for continuous learning and technology
  • Strong stakeholder management skills
  • Experience in global command operations centers
  • Commitment to diversity and inclusion
  • Ability to evangelize automation practices

Key Requirements

  • Expert-level ServiceNow architecture experience
  • Proven leadership of engineering or platform teams
  • Strong understanding of SDLC discipline and release management
  • Experience establishing platform governance and risk controls
  • ServiceNow certifications strongly preferred

Work Rights

Not specified

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