Hybrid (minimum of 50% in-office time per quarter)
7+ years customer facing services role
Issue resolution and escalation management
Experience with crm and customer success platforms
Workday Inc. is seeking a Senior Customer Success Manager to support their Large Enterprise customers in the Retail, Hospitality, and Transportation sectors. The role involves managing customer relationships, enhancing user experience with Workday products, and collaborating with various teams to ensure customer satisfaction
Job Summary
This role involves coordinating enterprise-level support activities and acting as a liaison between product management and customers to communicate the Workday roadmap.
The Customer Success Manager is responsible for developing success plans that outline critical success factors and driving the resolution of raised customer concerns.
Workday offers a flexible work approach requiring at least half of the time in-office or in the field, along with competitive compensation including base salary, bonus, and stock grants.
Matching Summary
Match Score: 85
Workday Inc. is seeking a Senior Customer Success Manager to support their Large Enterprise customers in the Retail, Hospitality, and Transportation sectors. The role involves managing customer relationships, enhancing user experience with Workday products, and collaborating with various teams to ensure customer satisfaction.
Salary
Base: $113,800 - $170,800 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available
Skills & Requirements
Must-have
7+ years customer facing services role
Issue resolution and escalation management
Experience with CRM and customer success platforms
Executive level communication skills
Account management and adoption planning
Nice-to-have
Consumption-based revenue model experience
Complex software or SaaS environment background
Collaboration across corporate functions
Strong verbal and written communication
Ability to chair meetings with executive leadership