Field Customer Service Agent-1

Amarillo Police Department

Amarillo, Texas, US
Starting pyy: $18.00ph; overtime: as necessary by ...
**
Valid texas class c driver's license
High school diploma or ged equivalent
Ability to operate vehicle safely
** The Amarillo Police Department is seeking a Customer Service Field Agent to assist customers with utility inquiries, investigate billing issues, and promote automated metering infrastructure. Ideal candidates should possess strong customer service skills and experience in fieldwork, particularly in a utility setting. **

Job Summary

  • The Customer Service Field Agent is responsible for navigating the City of Amarillo's metered routes to respond to customer inquiries and investigate high utility bills.
  • This role requires maintaining detailed knowledge of local routes while promoting the benefits of automated metering infrastructure to residents.
  • Employees must be prepared to work in dynamic outdoor environments including evenings, weekends, holidays, and inclement weather.

Matching Summary

Match Score: 75

** The Amarillo Police Department is seeking a Customer Service Field Agent to assist customers with utility inquiries, investigate billing issues, and promote automated metering infrastructure. Ideal candidates should possess strong customer service skills and experience in fieldwork, particularly in a utility setting. **

Salary

Starting Pay: $18.00/HR; Overtime: As necessary by department; Benefits: Not specified

Skills & Requirements

Must-have

  • Valid Texas Class C Driver's License
  • High School Diploma or GED equivalent
  • Ability to operate vehicle safely
  • Proficiency in city metered route mapping
  • Experience with hand tools and meters

Nice-to-have

  • One year water works experience preferred
  • Self-motivated with strong work ethic
  • Experience with automated metering systems
  • Familiarity with utility infrastructure
  • Innovative mindset for new challenges

Key Requirements

  • High School Diploma or GED
  • Valid Texas Class C Driver's License
  • 1 year water works or meter services experience (preferred)

Work Rights

Not specified

Tailored Resume

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