Tenable is seeking a highly energetic, results-oriented customer advocate capable of motivating an already exceptional support team to achieve even higher levels of customer satisfaction
Job Summary
Tenable is seeking a highly energetic, results-oriented customer advocate capable of motivating an already exceptional support team to achieve even higher levels of customer satisfaction.
Your team comprises some of the most accomplished support professionals in the enterprise software support industry.
You will be responsible for coaching and mentoring, ensuring their professional development while they deliver a stellar support experience for our large and rapidly growing customer base.
Matching Summary
Tenable is seeking a highly energetic, results-oriented customer advocate capable of motivating an already exceptional support team to achieve even higher levels of customer satisfaction.
Skills & Requirements
Must-have
motivating support team
customer satisfaction
enterprise software support
coaching and mentoring
professional development
capacity planning
escalation management
service level agreements (SLAs)
R&D and Product Management interaction
in-depth technical knowledge
AI for efficiencies
KCS process support
Nice-to-have
additional European languages
AI experience an advantage
Key Requirements
3-5 years experience managing a team of 8 or more Technical Support Engineers