Bilingual Everyday Banking Advisor Overnight - Advice Centre

RBC

Gatineau, Canada
Fully remote
Bilingualism (english and french) required
Exceptional client service capability
Digital literacy across devices
You champion the RBC brand and provide support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile

Job Summary

  • You champion the RBC brand and provide support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile.
  • With a passion to deliver exceptional customer service and provide solutions for client’s needs, you can build a long-term career in our Advice Centres.
  • We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.

Matching Summary

You champion the RBC brand and provide support to our clients as they will interact with us in very different ways, whether it is by phone, email, chat, video, social media or mobile.

Skills & Requirements

Must-have

  • Bilingualism (English and French) required
  • Exceptional client service capability
  • Digital literacy across devices
  • Above average keyboarding skills
  • Work various shifts Monday to Sunday

Nice-to-have

  • Experience in needs-based solutions
  • Experience in metrics-based environment
  • Experience in fast-paced industry

Key Requirements

  • Bilingualism (English and French) required
  • Ability to work independently
  • Proven time management skills
  • Proven organizational skills
  • Proven problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter