Assistant Guest Services Manager

Hotel Chadstone Melbourne MGallery

Whistler, Canada
$66,000 - $69,000 gross annually; not specified; b...
On-site
Lead and manage guest services department
Handle guest concerns and react quickly
Balance operational, administrative and colleague needs
Providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts

Job Summary

  • Providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts.
  • Showcase your leadership and interpersonal strengths as our Assistant Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.
  • Subsidized staff accommodation provided; Complimentary meal in our staff cafeteria per shift; Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.

Matching Summary

Providing engaging, sincere, personalized service is one of the ways our Guest Services colleagues and leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts.

Salary

$66,000 - $69,000 gross annually; Not specified; Benefits: Subsidized staff accommodation, Complimentary meal, Employee Travel Program, Hotel leisure benefits

Skills & Requirements

Must-have

  • Lead and manage Guest Services department
  • Handle guest concerns and react quickly
  • Balance operational, administrative and colleague needs
  • Assist guests regarding hotel facilities
  • Support colleague engagement initiatives
  • Train and onboard new colleagues

Nice-to-have

  • Providing engaging, sincere, personalized service
  • Turning moments into memories for guests
  • Foster an engaged team
  • Maximize operations
  • Ensure exceptional guest service

Key Requirements

  • Class 5 BC Drivers License (required)
  • Class 4 BC Drivers License (an asset)
  • Previous leadership experience in a similar role
  • Previous PMS experience

Work Rights

Legally eligible to work in Canada

Tailored Resume

Cover Letter