Amex GBT is seeking a detail-oriented analyst to join our newly established Hotel Triage team, playing a critical role in incident triage and ensuring swift and accurate categorization of hotel-related issues
Job Summary
Amex GBT is seeking a detail-oriented analyst to join our newly established Hotel Triage team, playing a critical role in incident triage and ensuring swift and accurate categorization of hotel-related issues.
This role is essential to driving operational excellence and revenue protection across our hotel services, requiring collaboration with technical, operations, and support teams.
The company offers learning and development opportunities, a mentoring program, flexible home working, competitive benefits, and a diverse, globally based team.
Matching Summary
Amex GBT is seeking a detail-oriented analyst to join our newly established Hotel Triage team, playing a critical role in incident triage and ensuring swift and accurate categorization of hotel-related issues.
Skills & Requirements
Must-have
Incident triage experience
Case management experience
Amex GBT hotel ecosystem expertise
Analytical problem-solving skills
Detail-oriented
Fast-paced environment management
Nice-to-have
Strategic thinking
Independent problem-solving
Collaborative mindset
Adaptable to ambiguity
Quick learner
Will-to-win attitude
Key Requirements
3+ years in incident triage, case management, or similar analytical/operational roles
Demonstrated expertise with Amex GBT hotel ecosystem and systems
Hotel POS/GDS platform expertise and business travel knowledge preferred