Collections And Customer Service Officers Full-time And Part-time – Mortgage Customers | Sydney

Challenger Limited

Sydney, Australia
Not specified; discretionary bonus scheme availabl...
Hybrid
Proven experience in collections
Mortgage hardship management experience
Strong active listening skills
Challenger Limited is an ASX-listed investment management firm managing $128.2 billion in assets dedicated to providing financial security for retirement

Job Summary

  • Challenger Limited is an ASX-listed investment management firm managing $128.2 billion in assets dedicated to providing financial security for retirement.
  • The role involves managing a portfolio of mortgage accounts by providing tailored hardship solutions while balancing customer needs with regulatory requirements.
  • Employees enjoy a hybrid work environment with exclusive benefits including 18 weeks paid parental leave and access to onsite wellness classes.

Matching Summary

Challenger Limited is an ASX-listed investment management firm managing $128.2 billion in assets dedicated to providing financial security for retirement.

Salary

Not specified; Discretionary bonus scheme available; Extra superannuation contributions included

Skills & Requirements

Must-have

  • Proven experience in collections
  • Mortgage hardship management experience
  • Strong active listening skills
  • Experience working to SLAs and KPIs
  • Proficiency with Microsoft Excel

Nice-to-have

  • Knowledge of financial hardship obligations
  • Understanding of enforcement processes
  • Ability to build trust quickly
  • Compliance-driven approach with integrity
  • Experience in Australian or New Zealand markets

Key Requirements

  • Proven experience in collections or customer service
  • Strong understanding of credit assessment processes
  • Experience in contact centre environments

Work Rights

Not specified

Tailored Resume

Cover Letter